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At ehatbajar.com, our goal is to provide a safe, smooth, and reliable online shopping experience. This Support Policy outlines how we assist our customers with inquiries, issues, and service-related requests in a timely and effective manner.
Our customer support team provides assistance in the following areas:
Order information and order status updates
Product-related inquiries
Return, refund, and exchange assistance
Payment-related issues
Account, login, or profile support
Delivery and shipping-related questions
Vendor or seller-related complaints and feedback
Customers can reach our support team through the following channels:
Mail: ehatbajarbd@gmail.com
Mobile Phone: 01329-718918
ehatbajar.com
Providing accurate details such as Order ID or relevant information will help us resolve issues faster.
Support services are available during designated working days and hours.
Response times may vary during public holidays or exceptional circumstances.
General inquiries: Within 24–48 hours
Order, return, or refund-related issues: Within 2–5 business days
Complex or investigation-required cases may take additional time.
While requesting support, customers are expected to:
Provide accurate and complete information
Maintain respectful and professional communication
Avoid providing false or misleading details
ehatbajar.com reserves the right to limit or refuse support in cases of abusive behavior or misuse of support services.
ehatbajar.com reserves the right to modify or update this Support Policy at any time. Any changes will become effective once published on the website.
For any questions or concerns regarding this Support Policy, please contact us through the official support channels available on
ehatbajar.com
